Frequently Asked Questions
Everything you need to know about our felt goods and home decor.
How are Oxford Pennant products made?
All of our pennants, flags, and banners are handcrafted using high-quality wool felt and traditional manufacturing techniques to ensure a vintage look and feel.
What is the standard shipping timeframe?
In-stock items typically ship within 3-5 business days. For custom orders or limited edition releases, please allow 2-3 weeks for production before your order is dispatched.
How should I hang my pennant or banner?
We recommend using simple thumbtacks, framing nails, or even double-sided adhesive strips. For a more permanent display, our larger banners look great in custom frames.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy?
We accept returns on all standard, non-custom items within 30 days of delivery, provided they are in original condition. Custom and personalized products are final sale.
Can I request a custom design for my home or office?
Absolutely! We love custom projects. You can use our 'Custom' portal to submit your ideas for personalized pennants, camp flags, or banners.